Modernization of VivaCell-MTS client support centers completed

YEREVAN, July 24. /ARKA/. VivaCell-MTS has modernized its client support centers, the telecommunication company reported on Friday.  

The centers have been furnished with self-regulating common and personal lightening systems LED, a new air-conditioning system has been deployed here and soundproofing has been improved in the call center.  

“The aim of re-equipment of the centers is to improve the quality of servicing our clients,” Ralph 
Yirikian, CEO of VivaCell-MTS is quoted in the press release. “ VivaCell-MTS is never satisfied with the current systems’ operation and it is always working toward modernization. Modernization is a permanent process which touches all agencies.”

Some 1,573,961 calls, 5,521 e-mails and 502 written addresses have been received over a period between January and June 2017. As many as 5,871 online surveys have been conducted as well. 

VivaCell-MTS (K-Telecom CJSC), mobile telecommunication company, started operating in Armenia in 2005. 

The company’s activity embraces the entire territory of Armenia.

Mobile Telesystems (MTS), the largest mobile telecommunication operator in Russia and the CIS, holds 80% of the company’s shares, and the remaining 20% belong to Lebanese Fattouch Group. ($1 – AMD 478.82). -0---

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14:25 07/24/2017