Vivacell-MTS’ new-generation service center opens in Jermuk

YEREVAN, August 29. /ARKA/.  VivaCell-MTS, a subsidiary of Russian Mobile TeleSystems OJSC, announced today the opening of the service center in Jermuk providing a wide scope of products and services to the local population.
The new service center is one of VivaCell-MTS’ new generation state-of-the-art service centers providing high quality customer service, with an average capacity to serve 50 subscribers per hour, it said in a press release.

VivaCell-MTS General Manager Ralph Yirikian said: “VivaCell-MTS is committed to provide its huge loyal customer base with the best customer experience regardless of where they are. Taking this into consideration, we strive to provide our subscribers with better access to the wide range of our products and services. Our customer care personnel are always available and reachable across the country.”

The new service center located in the center of Jermuk – at Shahumyan3/3
VivaCell-MTS’ subscribers will benefit from the operation of the newly-opened service center by receiving necessary customer support from qualified staff. The whole range of the company’s products and services is made available in the newly-opened modern service center including international roaming, post-paid and prepaid packages with respective tariff plans, invoice settling, different denomination scratch cards, number selection, data tariff plans together with 3G modems and Wi-Fi routers, a wide range of mobile phones and other accessories, corporate packages, detailed bills, and other services.

To remind, on November 2010, for the first time in Armenia’s mobile communication sector, VivaCell-MTS received ISO 9001:2008 certification with regard to providing high quality products and services, as well as ISO 10002 in 2011 first time in CIS as well as customer care to its customers in a systematic and coherent manner.   -0-

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20:29 08/29/2012